This globally renowned pet food manufacturer specializes in premium products such as dog food, cat food, and freeze-dried chicken. Positioned in the high-end pet food market, the company maintains strict requirements for precision and consistency in its food seasoning machinery. With manufacturing facilities in Taiwan, Vietnam, and the United States, the company is dedicated to delivering high-quality pet nutrition to consumers worldwide.

The client first discovered TSHS through online searches and our YouTube video demonstrations, which left a strong impression of our expertise in food processing machinery. To ensure the equipment would meet their specific requirements, we arranged an on-site trial at our factory. The client brought their own pet food raw materials to test the performance of our automated seasoning system under realistic production conditions.

The trial focused on three core criteria: seasoning uniformity, product consistency, and production efficiency—ensuring the system met the rigorous standards required for premium pet food manufacturing.

Throughout the testing process, our team provided comprehensive technical support, offering real-time guidance on equipment parameter adjustments and raw material handling. This allowed the client to fully experience the practical value and precision of TSHS's automated seasoning solutions.

After several successful test runs, the client was highly satisfied with the equipment's performance, recognizing its ability to not only replace manual seasoning processes but also significantly enhance production line stability and efficiency.

The quotation and ordering process proceeded smoothly, and the system was officially installed in 2024. The seasoning automation upgrade—featuring a seasoning tumbler and liquid spraying machine—was first implemented at the client's facility in Taiwan. The successful results have since inspired plans to replicate the same standardized production model across their Vietnam and U.S. plants.

With growing global attention on the pet food industry, the client faced rapidly increasing production demands. However, traditional manual seasoning methods began to reveal significant limitations in terms of efficiency, uniformity, and quality consistency—making it difficult to meet the high standards required for premium pet food products.

To address these challenges, the company urgently needed to implement an automated seasoning system that could not only improve throughput and ensure consistent seasoning quality, but also serve as a scalable and standardized solution. The goal was to replicate this system across their facilities in Vietnam and the United States, while also reducing reliance on manual labor.

During equipment installation, a component failure temporarily halted the seasoning system's production. Our team responded immediately with professionalism and efficiency—completing the replacement that same evening. As a result, the system was quickly restored to full operation, minimizing disruption to the client's production.
This prompt response and technical expertise not only resolved the issue in real time, but also reinforced the client's trust in Tsung Hsing (TSHS) and our commitment to reliable after-sales support.

Results & Feedback

• 1. Significant Efficiency Gains—The automated seasoning system greatly reduced manual operations, lowering labor costs while ensuring consistency throughout the production process.
• 2. Reliable and Stable Quality—Since installation, the equipment has performed with outstanding stability—no mechanical issues or malfunctions reported. The client even commented, “This seasoning system is incredibly easy to use.”
• 3. Highly Replicable Model—Following successful implementation at the Taiwan facility, the client has initiated plans to replicate the system at their Vietnam plant, establishing a standardized production model to support global expansion.
• 4. Trusted CollaborationThe client highly values TSHS's expertise and service in the food machinery field, and continues to maintain active communication with our team at major industry exhibitions.
• 5. Professional Team SupportTSHS's team demonstrated strong technical competence and a customer-first attitude, providing effective communication and reliable after-sales service—further strengthening the long-term partnership.

Testing Process

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Voices from Our Customers

"After implementing the automated seasoning system, we saw a clear improvement in both production efficiency and product consistency. The equipment runs reliably and has effectively resolved the limitations of manual seasoning in large-scale production. TSHS demonstrated exceptional professionalism and responsiveness during installation and after-sales support, giving us full confidence to advance our global production expansion."—— Plant Manager, Globally Renowned Pet Food Manufacturer

Videos

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